Loading the content... Loading depends on your connection speed!

How to use Direct Alloys

We have made every attempt to make our site as easy to use as possible, the following page provides useful information about using our site.

Browsing our site

Use the navigation bar at the top of the page to navigate to our major shopping categories. After clicking a link you will be taken to the home page for that category. Here you may choose from a list of sub categories. Each major category home page also contains other useful information including technical advice relevant to that category, links of interest etc. Whilst looking through products in any category you will see a breadcrumb type trail developing near the top left of each page which you can click on to move back through the pages you have viewed.

Searching our site

Use the search field at the top right hand corner of any page to find what your looking for with ease and speed.

Our shopping cart

Every page on the site contains a brief shopping cart preview if you hover over the icon in the top right corner, so you can easily keep track of the number of items in your basket and the running cost. For a full review of your shopping cart simply click on the shopping basket link.

Our product information

Once you reach the product listing for any particular product sub category you will be shown a list of available products including a thumbnail image and a brief description. Click on the thumbnail image or product name to view full details and buying options. Once at the details page you can click on the larger product image to view an even larger detailed image. Many of our products will have multiple photographs of the product, clicking on additional thumbnails will change the medium sized image. This details page will also recommend other related products that may also be of interest to you. You will also see a list of extra features at this stage including links to brand information if appropriate, and links to a printer friendly version of the page, email this page to a friend, write a review, enquire on this product plus more!

Discounts

Certain products offer discounts on order quantities. You will be notified of these discounts where applicable. In most cases the discounts are based on a quantity and percentage discount.

Site security and credit card information

Our site uses a Rapid SSL secure web server authentic site certificate. This offers secure communications by encrypting all data to and from the site at the point of entering any personal information, checking out and providing your credit or debit card details. The authentic site seal is located in the footer of all pages and can be clicked to verify. At the point of checking out your credit card details are encrypted by our third party payment provider, Paypal. For security reasons and your peace of mind, we NEVER see your credit card information.

Your personal information

The first time you shop on our site you will be asked to provide us with your address and delivery information, you will also be asked to provide an email address and password. Your email address will be used as your login/username and for your order confirmation. This information is stored in our database so that next time you shop on our site you can quickly log in rather than filling in your details each time. You can rest assured that we shall never pass your personal details on to any third party.

Updating your personal details

If your personal details have changed you can easily update them by clicking the account link in the top right corner of the page.

Forgotten password

If you cant remember your password to login with simply click on the forgotten password link and an automated email will be sent to your email address allowing you to reset it. Simple!

Order confirmation

Once you have completed the checkout process you will be sent a confirmation of your order by email. This email will contain your delivery information plus the items in your cart. We would advise that if possible, you add directalloys.co.uk to your SAFE LIST within your email settings. This will prevent any automatic emails being sent from our web server being flagged as spam (when they are not!).

Website problems

If you are experiencing any problems using our site please accept our apologies and notify us of your problem.

VAT issues

VAT is included on all products on our site where applicable.

Postage

On all orders, postage & packing is free.

Printing out from our site

If you wish to print off any information from our site we recommend that you first go to page setup and select landscape for the page orientation. You may also wish to select print background images for the closest match to our site design.